(The following is excerpted from our published white paper, The Power of All-Way Brand Alignment.)
The worlds of consumer and talent engagement are changing, due in large part to what we call consumer-driven communications. It’s the state of communications behavior where every notion is digitally searched, researched and reviewed within minutes. And, it’s where brand impressions are formed and solidified.
The point is that this behavior isn’t confined by distinct areas of investigation. Whether we are looking for a new car, the menu of that hot new restaurant, or a new job, our communication behavior is the same. And, as we are investigating every notion in this way, we create heightened experience expectations. We have brand allegiance to those experiences we like; we quickly move-on from those we don’t.
But, we want to take it a step further. The implication that people approach interest investigation in a consumer way is much more than just making sure that the careers site is as cool as the commercial site; it represents the blurring the lines between external brand and employer brand experiences.
We see the opportunity for organizations to create a branding platform where the brand is “lived” by employees, future employees and customers. Employees who live their organization’s brand tend to be highly engaged. Organizations can leverage these high engagement levels to create better and longer-lasting customer relationships. Those opportunities can be found by aligning your external and employer brands. And it all starts with your employee value proposition. Here’s our All-Way Brand Alignment methodology. Click here to download the full white paper.